The winter is always a challenging time to be a delivery company, especially when things start to get snowy! Luckily, SPUD customers tend to be some of the sweetest and most considerate people around. Take the example of a SPUD customer in Victoria, who insisted a driver spend the night in their spare room when his SPUD van got stuck in deep snow in their driveway – talk about going above and beyond!
If the recent cold and snowy weather has you concerned about your SPUD driver’s safety (as well as that of your order) and wondering what you can do to help, you are not alone. We’ve been flooded with messages from SPUD customers asking how they can help make sure their driver and their groceries make it safely to their door, so we thought we’d compile some tips from the team in one spot.
- Leave exterior lights on so the driver can see your house number and make their way to your door step easily.
- Make sure there is a clear path for the driver, free from snow and ice.
- If your road is blocked by snow or ice, contact customer care to let them know.
- Difficult weather conditions can often mean delays, meaning your ETA may shift quite a bit during the day. Keep checking your account for updates.
- When it’s extra cold out, orders left on a doorstep are at risk of freezing. If possible, change your delivery instructions to have your order left in a shed or garage, or even leave a blanket out with instructions for the driver to tuck it around your bins.
- In certain cases, we may need to put a smaller limit on daily orders than usual, so if possible, place your orders ahead of time to make sure you are able to get delivery on the day you prefer.
- When the weather is really bad, our supplier have difficulty delivering to us. This can especially impact items that are made fresh daily, such as bakery items, and products that are trucked from province to province. You can try to limit these impacts on your order by avoiding products that made fresh daily (they’ll be the ones with the little red “order x days before delivery” tags on the product image) and trying to order products that are grown or produced locally as much as possible.
We hope this helps! We know that having your grocery delivery delayed, moved to a different day, or missing items is inconvenient, so we really appreciate your understanding and concern for our drivers’ safety in these difficult circumstances. Together, we can keep everyone fed and safe.