Over the past few days, we have received many calls from customers who are interested in understanding how we handle the food we sell. 

We take food safety very seriously. Nothing is more important to us than making sure the food we deliver to you and your family is safe and healthy.  

Our online model has significant food safety benefits over a traditional grocery store. Unlike a traditional grocery store, which is an open environment where lots of customers can touch the food before it is ultimately purchased, is not a physical store.  

We operate in a controlled food-grade warehouse (closed environment) meaning we are not open to the public.  The only people touching your food are our trained warehouse staff, and they are wearing nitrile gloves and non-medical face coverings. All workers are temperature checked daily upon arriving at the facility. This is part of the reason why online grocery is recommended by BC’s Provincial Health Officer, Dr. Henry.

Our model has always been based on reducing food waste.  The minimal handling of produce is critical to food waste reduction, because produce quality and shelf life diminishes when multiple people touch each item. At the facilities we have always had the goal of having the fewest possible people handling your food before the items are sent to you.  

We have temporarily switched from reusable bins and boxes to recyclable ones for most orders. We will still collect all reusable packaging, but we ask that you leave it out for 72 hours before it gets picked up to keep our team as safe as possible. As always we are practicing top of the line sanitation of our gel packs and cooler bags using cleaning procedures recommended by local health authorities. 

It is important to note that while we are taking several extra steps to make sure our operations are safe and sanitary, there should not be any increased concern about the general safety of reusable packaging over single-use. As the Centre for Disease Control states: “transmission of novel coronavirus to persons from surfaces contaminated with the virus has not been documented”.  

We understand the trust you put in us to provide food to you and your families, so it is very important to us that you understand the policies we have in place to keep you safe. 

We hope this clearly outlines how we operate, thank you so much for your ongoing support. 


Love, Spud 



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