Our promise to you.

100% satisfaction—that’s our guarantee! 

We want you to be thrilled with your food. If something you receive isn’t up to par, it’s on us.

It's simple.

We don’t mess around with our food—if something isn’t what you expected, you shouldn’t have to pay for it.

It's convenient.

Ever made it home from the grocery store only to discover that your apples had seen better days? With SPUD, you can handle any refunds online or on the phone. No driving necessary!

It's easy.

Follow our 3 step process (shown below) to request a refund right away.

How to request a refund.




Log in to your account.

Complete the Request A Refund form.

Your refund confirmation will be emailed to you.

Need Help With Your Order?
We are always happy to help. Contact us for more information.